We have been accredited with a Gold Trusted Merchant Award for 2013 by Feefo, the global feedback engine.
The certificate is awarded where 95% of customers have given the company a ranking of “Excellent” or “Good” across a four point scale. Our rating was in fact 99%.
Feefo’s independent feedback system has been designed to provide product and service reviews you can trust. All reviews are shown on our website (good and bad) and are completely un-edited by us.
In the year 2013 we had a total of 1441 service reviews from customers purchasing from our website.. Of these 1352 rated us “Excellent”, 67 rated us “Good”, 8 rated us “Poor” and 2 rated us “Bad”.
The response rate was 21%. This is for our service rating and not product rating.
Thank you very much to all of our customers for helping us to achieve this award.